Privacy Policy

1. Who we are and what this policy covers

Coastal Code LLC (“Coastal Code,” “we,” “us,” or “our”) operates coastalcodesolutions.com and provides Missed Call Text Back services to businesses such as swim schools. This policy describes how we handle personal information when you visit our website, contact us, or use our services. It also explains our role when a swim school uses our service to reply to missed calls.

2. Information we collect

• Information you provide. Your name, business name, work email, phone number, and any details you submit when you contact us, request a demo, sign up, or ask for support.
• Account and billing information. Account settings, subscription details, billing contact information, usage totals, itemized invoices, and transaction and payment records. If you pay through a payment processor, the processor collects the payment details you submit through its checkout.
• Website and technical information. When you visit the site, we may receive your IP address, browser or device information, and basic request logs.
• Call and message information. To operate Missed Call Text Back, our systems and providers may process caller and business phone numbers, call time, duration, routing and status, text content and replies, messaging usage and delivery records, and consent or opt-out records where available. If voicemail is enabled in our phone platform, we may process voicemail messages and related details.

3. How we use information

We use information to respond to inquiries, arrange demos, set up and deliver services, manage accounts and billing, reconcile usage and prepare itemized invoices, troubleshoot service issues, maintain security, honor communication choices, and meet legal obligations. When you separately opt in to promotional texts, we may use your number to send messages covered by that opt-in.

4. When a swim school uses our service

If you call or text a swim school that uses our service, that school generally decides how to use your contact information and how to respond to your inquiry. We and the providers that support the service process call and message information on the school’s behalf as needed to route calls and texts, handle voicemail when configured, support delivery, troubleshoot, and handle opt-outs. We use usage records to calculate the school’s service charges. For questions or privacy requests about your communication with a swim school, contact the school directly. We assist it as applicable.

5. Sharing and SMS privacy

We may share information with providers that help us host our website, manage customer accounts, process payments, deliver phone and text services, or support our operations. Those providers receive information needed for their services. We may also disclose information when legally required or to protect the security of the service or the rights and safety of others, as permitted by law.

We do not sell or share mobile information with third parties or affiliates for their marketing or promotional purposes. We do not sell, rent, or share text messaging opt-in information or consent for anyone else’s use. Messaging vendors, carriers, and providers that support message delivery and opt-out handling may process the information needed to operate the messaging service.

For texts sent by Coastal Code Solutions, reply STOP to opt out or HELP for help. See our Terms of Service for more about our text program.

6. Cookies and similar technologies

Our site may use cookies or similar technologies to support site functionality, remember preferences, or maintain security. You can manage cookies through your browser settings. Some features may be affected if you disable cookies.

7. Retention and security

We keep information for as long as reasonably needed to deliver services, administer accounts, maintain consent and opt-out records, resolve disputes, and meet legal obligations. Retention periods vary by record type and purpose. We use reasonable administrative and technical measures to protect the information we handle.

8. Your privacy choices

You may contact info@coastalcodesolutions.com to request access to, correction of, or deletion of personal information we hold about you. We may verify your identity and retain information when necessary to meet legal obligations or honor an opt-out. If applicable law gives you additional rights, including the right to appeal a denied request, you may contact us at the same address to exercise them. If a swim school controls the information, direct your request to the school.

9. Children’s privacy

Our website is intended for adults, including business owners and staff. We do not knowingly collect personal information directly from children under 13 through our website. If you believe a child submitted information to us directly, contact info@coastalcodesolutions.com so we can investigate and take appropriate action. Parents with questions about information they provided to a swim school should contact that school.

10. Updates and contact

We will post changes to this policy here and update the effective date. If applicable law requires additional notice of material changes, we will provide it. For privacy questions or requests, email info@coastalcodesolutions.com.