Terms of Service

1. Who we are and what these terms cover

Coastal Code LLC (“Coastal Code,” “we,” “us,” or “our”) operates coastalcodesolutions.com and provides Missed Call Text Back setup and related services to swim schools and other businesses. These Terms govern your use of our website and, together with your accepted order or service agreement, your use of our services. If those documents conflict, the signed service agreement controls, followed by the accepted order and then these Terms.

You must be at least 18 to purchase services. If you accept these Terms for a business, you represent that you have authority to bind that business.

2. How the service works

Missed Call Text Back is designed to send an automated SMS after an eligible inbound call to a supported business number goes unanswered. Your order describes the included setup, features, and support. Activation may depend on your phone setup, approvals, carrier registration, and information you supply. We may use third-party phone, messaging, and software providers to deliver the service. You may use a number configured in HighLevel or, where your carrier supports it, forward unanswered or busy calls from your existing business number to a HighLevel number. If you use your existing number, your carrier’s forwarding settings determine whether a call reaches HighLevel before your carrier’s voicemail answers. Once the call reaches HighLevel, the configured timeout and voicemail routing determine how the call is handled. When HighLevel voicemail is configured, callers may leave a message there.

You are responsible for providing accurate setup information, securing your account credentials, reviewing the message copy and call routing, and notifying us if your number, routing, or messaging use changes. Test your call routing and message behavior before relying on the service. Carrier filtering, outages, and number or device limitations may delay or prevent delivery. The service is for routine business inquiries. Use a separate channel for emergencies and urgent safety communications.

3. Your messages and customer data

Use the service only for lawful communications. You are responsible for the recipients and message content you authorize, and for providing the notices, obtaining and documenting any required consent, and honoring opt-outs. Use the service within the messaging use case approved for your business. Do not send unsolicited promotional messages or use the service for deceptive, harassing, or unlawful communications. Tell us promptly if you learn that the service sent messages after an opt-out or outside your approved use case.

As between you and Coastal Code, you retain your rights in the customer information and content you supply. You authorize us to use it to provide, support, and secure the service. Limit the information you share to what the service needs. Do not use the service to collect payment card details, medical information, or sensitive information about children. If a caller contacts you about swim lessons, handle enrollment and any sensitive information through your usual approved channels.

4. Pricing, renewal, and cancellation

The Missed Call Text Back plan is month to month with no long-term commitment. We charge a one-time $50 setup fee. We bill the setup fee and the first monthly subscription charge when your account setup is complete. If you cancel before setup is complete, we will not charge the setup fee or subscription. By subscribing, you authorize those charges and recurring monthly subscription charges until you cancel. Your order or checkout page shows the monthly price, any introductory rate, and when the regular rate begins.

The $50 setup fee includes standard low-volume business texting registration where applicable. Your subscription includes standard monthly phone number rental and recurring texting campaign fees where applicable. Any nonstandard registration or optional services and their fees will be disclosed before you authorize them.

Coastal Code pays the service provider charges upfront. We invoice you separately in arrears at the end of each 30-day usage period, starting with account activation, for actual billable usage. Billable messaging usage includes inbound and outbound texts, including automatic replies and customer responses, plus applicable carrier surcharges. Longer texts may count as multiple segments, and a provider may charge once it attempts delivery even if the text does not arrive. Voice or forwarding minutes are separately itemized on your usage invoice only if your accepted order identifies them as billable. Your order or checkout shows the applicable rates or how they are calculated before you agree to pay them. Your own carrier may charge you directly under your existing phone plan.

You can cancel anytime by contacting info@coastalcodesolutions.com or using the cancellation method shown in your account or order. Cancel before your next billing date to avoid the next charge. If you cancel during a paid billing period, your service continues through the end of that period. You remain responsible for usage incurred through the end of service, including any final partial usage period, which we invoice after service ends if it falls before the end of your regular usage period. Any refund terms disclosed in your order apply, subject to your rights under applicable law. We will give advance notice of price changes that affect a renewal and explain how to cancel before the new price takes effect.

5. Text messages from Coastal Code Solutions

When you opt in to receive texts from Coastal Code Solutions, we may text you about your inquiry, demo, onboarding, account, or support request, depending on the program you selected. We send promotional messages only if you separately opt in to receive them. Message frequency varies. Message and data rates may apply. Consent to receive texts is optional and is not a condition of purchase.

Reply STOP to opt out of the text program. You may receive one final message confirming your opt-out. Reply HELP for help or contact info@coastalcodesolutions.com. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy.

This section describes texts sent by Coastal Code Solutions. A swim school that uses our service to respond to callers operates its own messaging program and provides its own notices and opt-out instructions.

6. Suspension and termination

We may suspend access or messaging for overdue fees, misuse, security concerns, or a carrier or platform restriction. Where practical, we will give notice and an opportunity to resolve the issue. Either party may terminate as described in the accepted order or service agreement. Contact us before termination if you need a copy of available account records or help with a phone number transition. Availability and timing depend on the configuration and applicable provider rules.

7. Service limits and liability

To the extent permitted by law, the website and service are provided as available. We do not guarantee uninterrupted service, delivery of every message, or a particular number of inquiries, enrollments, or sales. To the extent permitted by law, neither party is liable under these Terms for indirect, special, incidental, or consequential damages or lost profits. Coastal Code’s aggregate liability arising from the service is limited to the fees paid or payable for the affected service during the 12 months before the event giving rise to the claim. These limits apply only where permitted by law and do not override any conflicting terms in a signed service agreement.

8. Changes and contact

We will post updated Terms here with a revised effective date. We will notify active customers of material changes affecting paid services and seek agreement where required. Questions about these Terms, billing, or support can be sent to info@coastalcodesolutions.com.